- Contact Information
- Booking and Payment
- National Childcare Scheme
- Policies and Terms & Conditions
- Collection and drop off procedures
- Snack Time
- Homework supervision
- Behaviour Management
At Club Spraoi, it is our priority to create a safe, fun and engaging environment which fulfils the needs of the children, providing them with the best experience possible.
Please read and store the following information carefully as it contains important details that you will need to be aware of when availing of our services at Our Lady of Lourdes Girls NS.
Contact Information & Communication with the Club Spraoi Team
Ewa is the Club Spraoi Coordinator at Our Lady of Lourdes NS. You can contact Ewa by email at firstname.lastname@example.org at any time, or by phone at 083-0962885 between the hours of 1:15 and 6pm. Please use this number only if you need to contact Ewa urgently, as her primary responsibility during our opening hours is to ensure the safety of all of the children in our care. For this reason, it is preferable for parents to email us with queries and by all means to schedule a phone call or meeting with Ewa for a time that she will be able to afford more time to speak with you. Ewa will be your point of contact for any issues, questions or concerns you may have relating to your child’s attendance.
We highly value the importance of good communication between us and our families and would urge you to make contact if there is anything that you would like to discuss with us about your child or likewise if you would like an update or any feedback from us.
For any queries on billing/payment please contact us at email@example.com
Priscilla McCann is the Founder and Managing Director of Club Spraoi and if you have any questions or concerns that you feel Ewa will be unable to address, please do not hesitate to call Priscilla at 086-3791010 (Monday to Friday 9am to 6pm)
Booking and Payment
To make a booking, log into your profile and select the dates and session times that you require. Payment can be made via Stripe by using your card to pay at checkout. Alternatively, you can use your card to top up your wallet and the cost of each subsequent booking that you make can be deducted from the credit in your wallet. We will then notify you by email when your balance has dropped below a certain amount (that can be set by you).
For bookings of less than 20 sessions, payment needs to be made in advance, at the time of booking.
For booking of 20 sessions or more, you must pay for the first week at the time of placing the order and each subsequent week in advance thereafter. You will receive three reminder emails to pay for the upcoming week as follows:
First reminder is sent on the Monday of the week before, requesting payment to be made by Friday at 4pm;
Second reminder is sent on the Wednesday of the week before, requesting payment to be made by Friday at 4pm; and
Final reminder is sent on the Friday morning of the week before, requesting payment to be made by 4pm.
Failure to pay for sessions in advance
Where you fail to make payment for the upcoming sessions, by 4pm on Friday the sessions for the subsequent week will be cancelled. Sessions that are booked for subsequent weeks will remain, unless you also fail to pay by 4pm on the Friday of the week before the week of those sessions. Following the automatic cancellation of bookings, subsequent re-booking of any sessions are subject to availability.
If you have 3 children or more, a 20% discount will be applied on the booking for the 3rd and subsequent children.
It is the responsibility of the parent to ensure that your child’s bookings are in place. If you book from month to month and at the start of a new month there is no booking in place for your child, yet they show up at the Club Spraoi collection point at the end of the school day, we will be unable to accommodate them. They will be sent to the office for the school secretary to notify you that they need to be collected by you. (We are not insured to have children in our care that are not booked in, and bookings can only be made by the parent through the parent Club Spraoi profile).
Cancellation / Amendments
If you wish to cancel a booking you will need to log into your Club Spraoi profile, select the session you no longer require and select the option to cancel. If the cancellation is made more than 24 hours before the start time of the session, the cost of the session will be credited to your wallet. If the cancellation is made less than 24 hours before the start time of the session, you will lose the cost of the session.
If you have a session booked and you wish to change it to a session of shorter/longer duration, you will need to cancel the existing session. If this is done more than 24 hours in advance of the session time, the credit will be added to your wallet. You can then go ahead and book the new session time that you require.
When your child is unwell / absent from school
If your child does not attend school, or is collected by you during the school day due to illness or another reason, it is your responsibility to cancel the session for that day. You may be cancelling the session within 24 hours of the start time and therefore not entitled to credit for the session. However, the session must still be cancelled. Where you fail to cancel via your Club Spraoi profile or by notifying us by email, we will assume that your child will be present at the session start time and will use our best efforts to locate your child, including but not limited to: phoning parents, searching the school and school grounds, speaking to a representative of the school and alerting the Gardai where necessary. Failure to notify us of a non-attendance in accordance with this policy will incur a penalty of €10 which will be impose on your Club Spraoi account.
In the event your child has been excluded from the school as result of displaying symptoms of an Infectious Disease (such as, but limited to COVID-19) the child shall be excluded from attending Club Spraoi until such time as the child in question has been readmitted to the school. (For further information on infectious illnesses and the exclusion periods please read our Policy on Infection Control.)
Where your child is collected more than 10 minutes after the end of the booked session you will be charged for that hour and every subsequent hour thereafter. The additional charges will be applied to your Club Spraoi account. Please note that no future bookings can be made until all charges on your account have been paid.
Where your child is collected after 18:00, you will be automatically charged €5.00 per every 10 minutes you are late collecting the child past closing time. The additional charges will be applied to your Club Spraoi account. Please note that no future bookings can be made until all charges on your account have been paid.
Extension of a session (on the day)
Should you require your child’s session to be extended you may do so, by contacting us at 083-0962885 within 1 hour of the end of your child’s session. You must inform us of the time you expect to collect your child. The charge to extend a session will be €6.00 per hour or part thereof. A charge will be applied on your Club Spraoi account and you will then have a negative balance. To view details of this charge and to make a payment/top up your account, you will need to log in to your Club Spraoi profile, using your username and password (include link).
When school finishes early
On the days that school finishes early for a half day, we will be onsite to provide care at the earlier finishing time. The cost for this additional time will be charged to your Club Spraoi account and deducted from the credit balance on your account. If there is no credit on your account, the balance will become negative and no future bookings can be made until the charge has been paid.
National Childcare Scheme
We operate the NCS which is available for eligible parents earning less than €70K per household, and can provide a subsidy of up to €3.75 per hour. If you would like to find out more information regarding eligibility and to apply please visit https://www.ncs.gov.ie/en/
If you have been awarded claim hours and you would like us to register your child to receive the subsidy, please email your CHICK code to firstname.lastname@example.org
Collection and drop off procedures
Collection by Club Spraoi at 1:30: Our team will go to your child’s classroom and collect your child directly from their teacher
Collection by Club Spraoi at 2:30: Please let your child know that they are to make their way from their classroom to the designated Infant classroom. We use Junior and Senior Infant classrooms and we alternating between these classrooms during the week, with a sign displayed outside the room that we are using each day.
Collection by parents at 2:30: Please wait at the main gate at the front of the school and a Club Spraoi staff member will bring your child out to you.
Collection by parents at 2:30 / 3:30 / 4:30 / 5:30 / 6:00: Please go to the front gate of the school and phone us at 083-0962885 and one of our team will bring your child/children out to you.
IMPORTANT: Only authorised persons named on your child’s profile will be permitted to collect your child. If on occasion you need someone else to collect your child, you will need to contact the Coordinator directly in advance of the collection time to authorise this person to collect you child.
We provide a healthy snack for the children, with snack time taking place at approximately 3:40 each afternoon. Every care is taken by Ewa to select enticing snack options that take into account any dietary requirements within the group. (Please update your profile to reflect any dietary requirements for your child).
Susan will email all parents with the snack plan towards the end of each month, for the month ahead. In this way, if you see something on the plan that your child does not eat, you will be able to provide your child with additional food in their lunch box for them to eat instead at snack time.
Our team will supervise and support the children in the completion of their homework Monday to Thursday. However, we do ask that parents check their child’s homework and reading at home as they may not have had time to complete it all, and to ensure that parents are monitoring any difficulties that their child may have in completing exercises assigned by the teacher.
While at Club Spraoi, children will be required to demonstrate socially acceptable behaviour. They must respect differences and refrain from disrespecting and from causing physical or emotional harm on any other child. It is inevitable as children develop and learn, there are times when they need support and guidance to understand that their behaviour is not acceptable. However, when there is a sustained pattern of serious behavioural issues (as defined in our Policy for the Management of Behaviour) we may need to exclude your child on either a temporary/permanent basis should their attendance be deemed as putting the rest of the group at risk of harm.
For further information please see our Policy for the Management of Challenging Behaviour and our full Terms & Conditions.
We strongly recommend that parents apply a long-lasting sunscreen in the morning, before school/holiday care.
In the event that further sunscreen application is needed during periods of sunny weather, written consent from the parent is not required to apply sun protection creams supplied by the parent/guardians for their own child. However, if you have not supplied sunscreen, written consent is required from parents/guardians to apply sun protection creams supplied by the service in order that the parent can advise if a previous adverse reaction may have occurred with the cream supplied by the service.
If you require clarification on any of the above information, please contact Ewa by email at email@example.com at any time.